When will I get my products?
- Our standard shipping takes 3-5 business days to process your order and 7-10 business days for shipping. We do our best to expedite and often you will receive the product much sooner, however, any unforeseen issues or problems with the currier or logistics outside of our control may delay your order, but in this case we do everything in our power to get it to you as soon as possible.
- We do not guarantee shipping timeframes. There can be unforeseen issues outside of our control. Because of this, we only offer refunds for items lost in transit after 60 days from your date of purchase.
- We are not responsible for lost or stolen items if they have been confirmed delivered by USPS.
- Some of our items ship directly from our headquarters in Las Vegas, while others will ship to you directly from the supplier and their warehouse.
- Many of our items will ship separately, so you will receive multiple shipping confirmation emails with unique tracking numbers.
Is my information and payment method secure?
- Our store is built and payments are processed on the Shopify platform. They have the most state of the art technology built in to keep your information safe. Your security is our #1 priority, so we take it a step further. You can shop safely on our site knowing you are protected.
How do I track my order?
- You will receive order confirmation email, (check your SPAM folder) and then once your order has been processed, fulfilled and shipped, you will receive a tracking email with specific tracking for your order. For your convenience we have an order tracking page where you can input all of your tracking numbers and see the status of where your order is and when it will be to you! (see Track Order at the bottom of page)
- Please note it can take a minute for the tracking number to sync with your package, so if it does not show right away, don't worry!
- Many of your items will ship separately, and some items may arrive before others. Do not worry, your items are on their way!
How much is shipping?
- US based orders are a flat $5.50 and free for orders over $75.00 USD. International rates vary, please check shipping fees based on your address at checkout.
Do you accept returns?
- Your satisfaction is our goal! Please see our Refunds & Returns Policy Page for details.
Can I wash the clothing in a washing machine?
- Most of our clothing is machine washable, wash on a gentle cycle in cold water, and hang dry. DO NOT PUT IN THE DRYER!
- Faux fur and Faux leather items are dry clean only.
- Do not wash shoes or hair accessories.
Where are you based & Where do you ship from?
- We are a US based company operating with headquarters in Las Vegas, Nevada. We partner with vendors and manufacturers both state side and overseas to bring you fashionable and AFFORDABLE clothing for your little ones. Depending on where we have stock of the particular items, we may ship from any of our overseas warehouses or our warehouse in Las Vegas, NV.
Does your clothing run true to size?
- Because our items come from all different suppliers, we do not have a universal sizing chart, however, our items do run true to size UNLESS otherwise specified in the product description. For example, if an item runs small, it will say something like "please order one size up from your normal size".